Amazing Feedback

At Baughn Insurance Group, Inc., we exceed expectations.


A culture of doing the right things.

Anyone can promise great service, but not everyone can deliver it. At Baughn Insurance Group, Inc., we’ve built a culture around doing the right things. But don’t just take our word for it. Read these client testimonials to see exactly what we mean.

Love your quick response to any question, whether it is for the business or personal

Don Gullata

I really appreciate your communication and commitment to make sure everything is complete.

Emma Jandel

Very personable office. Always easy to get in touch and to obtain answers quickly.

Kathleen Erdner

You guys are very efficient at handling claims. You also are very responsive to your customers concerns.

Thomas & Angela Ionna

You made applying for and obtaining auto and home insurance effortless.

Albert & Martha Norris

Matthew is very responsive to all questions and explains in a easy to understand manner. He was concerned with getting the right type and level of insurance to meet our specific needs, with very competitive pricing. Highly recommend Matthew!

Todd Knechtly

Any questions or problems that I have had has always been answered in a timely manner. Any claim that I have made has also been handled timely and I have been pleased with the outcome.

Edwin & Catina Baker

Going out of your way to make sure the customer has the correct amount of Insurance coverage. Not too much or too little!!

Jim Hutta

Prompt service, every time I have called, my question or issue is resolved promptly. If a call back is required, always follow through. Staff professional and knowledgeable.

Sally Ann Sterzer

Whenever we have called or needed something answered, you all have very good communication, you’re very respectful, very honest, and I feel like we can trust you. I trust that the rates you give us are reasonable and that you really do want to help in anyway you can.

Trevor & Rebecca Holekamp

the people working at Baughn ins. are the best. they are your most valuable asset. they know the business and they know their customers. every time i call they treat me like family. can't imagine going elsewhere for my insurance needs. i'm a customer for life.

Shawn Carlin

Ven was able to walk us through the different options specific for our needs, and she went above and beyond to get is the best value. Thank you Ven for going the extra mile . Tamimi’s

Fadi El Tamimi

Baughn Insurance has made taking over my auto and renters insurance extremely easy. They have flexible plans to meet the needs of young professionals as well as quick responses when asked for guidance and assistance. Thank you for being so accommodating!

Andrea Bertrams

Whenever I call with a question - I get answers quickly! I feel everyone at Baughn Insurance group is looking out for my best interests and making sure my coverage is appropriate for what I need.

Christa & Jeff Tarzinski

Have been with this agency for many years and would not consider going somewhere else.

Sue Blevins

Your urgency to answering emails and question is outstanding! I highly recommend Baughn Insurance Group whenever I can!

Alissa & Bryan Effingham Schafer

I appreciate the time my agent took with me to explain the various options available so I could make an informed decision when selecting my coverage. I like the professionalism conveyed when inquiring on various concerns I may have in regard to my insurance needs. This is a great group to work with.

Valerie Palmer

My family has been a customer of the Baughn Insurance Group for over 20 years. We have always received prompt, courteous and thorough responses to our “bundled” insurance questions/needs specific to home/auto coverage. I have also felt very comfortable seeking opinions from their staff concerning business insurance needs.

Douglas & Kelley Mays

Thanks to the entire team here for being so helpful and accommodating , the service was personalized and tailored to my exact needs, and the price was well better than the competition. Thanks Mike for guiding me to the best options available and making choosing Baughn Insurance one of the best decisions I have made.

Tad Griffin

Thank you, Baughn Insurance Agency and Dale Winters for reviewing my coverage, saving me money and giving me and my family better coverage for our home and auto's. Denny and Lisa Terry

Dennis & Lisa Terry

I always feel that Kathy has our best interest in mind and that Mike will go to bat for us if we need it.

Gary & Linda Evans

I just like dealing with your company. Its always been easy whenever I need something.

Linette Zimmerman

Customer service is excellent on our business and personal needs A+

Todd Flynn

Dale Winters is who I have worked with. He has been wonderful! Recently, and uninsured motorist totaled our car. You guys did a great job with the claim.

Michael Corcoran

You have personally advised us and guided us through difficult events where we had the good fortune to have insurance coverage which your agency recommended and sold us. Sometimes you advised us when we were dealing with the insurance company of someone who wrecked into our vehicle. It is that security and peace of mind that keeps us committed to you.

Dan & Beth Vanoli

Home and auto insurance through Baughn and Erie are the best value for me. Additionally, the support and customer service they offer is second to none. Even before I was a customer and just shopping around, Mary took the time to explain all the insurance jargon and specifics to a new and confused home owner. She continues to offer the same, above average support still.

Kacey Napier

We have been with Baughn Insurance Group for many years. The staff is always extremely helpful, professional and makes you feel like you are the most important client they have.

Brian & Joni Donoher

The whole staff is always pleasant to talk to and expedient in any request. If I ever have questions or changes to make to my policy, I never have to wait for these to get handled or answered.

Cory & Kylie Miller

I’ve had insurance with other companies before and there always seemed to be some hidden fees or confusion on my policy ending in frustration because I could never get in contact with my agent or anyone that could actually help me. With Baughn I’ve never once had that issue, from the first steps in getting enrolled until now a few years later, every step has been a piece of cake!

Heather Hefner

We have been with you for probably close to 30 years . The few claims we had you handled them professionally and responded quickly. Someone is always able to answer any question we might have and if they couldn’t they would find out and respond back in a timely manner.your office cue staff is always friendly.

Sandra Smith

I have used Baughn Insurance both commercial and personally for over 20 years. I can always get the answers and actions needed whenever I reach out to them. Their customer service is second to none and is the reason I still use this outstanding company.

Jeff Fruhwirth

I appreciated the personal contact and walking me through all of the options to suit my specific needs. Was a very comfortable and engaging process and I now feel confident that should I ever need to use my business or personal insurance that I am covered for all scenarios.

Lizard Apparel & Promotions

Ven was able to guide us through options on policies and mix-and-match programs from different companies to optimize our coverage, while reducing our annual premium. We now pay less for more coverage than with our previous insurer.

MICHAEL (Cole) & Amanda Whitaker

The personal service at BIG is second to none. Regardless of who answers the phone , the answer iis either given or a return call with information gathered is prompt. Mike Baughn is only a phone call away if one would need to speak with him directly after your policies have been established . These reasons have kept all of my insurance needs with BIG for well over 20 years.

Thomas Klaus

Dale has been great. He has saved my business money, while at the same time making sure my potential business exposures are insured properly.

Todd Barrett

The Baughn Insurance Group is extremely professional, thorough and friendly. They are our one-stop shop for all things insurance!

Timothy And Carole Hart

Love the personal involvement I always get from you. Your approach of "your problem is my problem" is much appreciated.

John Kostak

Always quick service and expediency of claim settlement

Michael Kalter
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Baughn Insurance Group, Inc. has an amazing reputation. We do the right thing, treat people the right way and ensure you have the insurance you need.

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